Grievance Officer
Last updated 3 November 2026
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, Flexsetu has a Grievance Officer to whom you can complain about the service, an order, a payment or any content on Flexsetu.
- Name
- to confirm
- Designation
- to confirm
- rollonmediapvtltd@gmail.com
- Phone
- +91 99199 14911
- Address
- ROLL - ON MEDIA PRIVATE LIMITED, No. 42 & 43, First Floor, Rajiv Nagar, Varadharajapuram, Kancheepuram 600044
How to complain
Write to the Grievance Officer with:
- your name and the phone number or email on your Flexsetu account;
- the number of the task, order, top-up or withdrawal concerned, or a link to the content;
- what happened and what you would like us to do;
- any screenshots or documents that help explain it.
What happens next
- We acknowledge your complaint within 24 hours and give you a reference number.
- We resolve it within 15 days and tell you what we decided and why.
- A complaint asking us to remove content is acted on within 72 hours. Content that shows a person's private areas, nudity or a sexual act, or that impersonates someone, is removed or disabled within 24 hours of the complaint.
If you are not satisfied
You can appeal the Grievance Officer's decision to the Grievance Appellate Committee within 30 days, at gac.gov.in. For consumer complaints you can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.