Delivery policy

Last updated 3 November 2026

Flexsetu does not sell or ship physical goods. All work is handed in through Flexsetu, or, for local tasks, done in person and confirmed in the app. Nothing is sent by post or courier.

Online tasks

• The worker hands in the work through Flexsetu before the task's deadline.
• The publisher accepts it or asks for changes within the review time shown on the task. If the publisher does neither in time, the work is accepted.
• When changes are asked for, the worker hands in a new version before its deadline.

Services

• The provider accepts or declines an order within 24 hours.
• Once accepted, the provider delivers through Flexsetu within the delivery time on the listing, between 1 and 30 days.
• The buyer has 3 days to accept the delivery or ask for changes. The listing says how many revisions are included (up to 5), and the provider has 2 days for each.

Local tasks

• The work is done in person, at the time and place shown on the task.
• Both sides confirm in the app that it is done. If one side cannot confirm, the job is confirmed 24 hours later unless a problem is reported.

After delivery

Accepted work is paid from the money already set aside for it. See Refunds and cancellations for what happens when work is late, not accepted or disputed, and contact us about any delivery problem.